Payment Refund Cancellation Policy
Payment, Refund, and Cancellation Policy for Noor Al Waed
This policy outlines the guidelines for online payments, refunds, and cancellations for transactions made directly with Noor Al Waed or via our website, https://nooralwaed.com/.
Payment
- Upon completing an online payment, you will receive immediate confirmation through an app notification, email, or both, once the transaction is successfully processed.
- We prioritize your privacy and security. Noor Al Waed does not store, share, sell, or distribute your credit/debit card details or personal information to any third parties. All payment data entered on our website is securely transmitted to our trusted payment processor.
Refund
- Upon completing an online payment, you will receive immediate confirmation through an app notification, email, or both, once the transaction is successfully processed.
- We prioritize your privacy and security. Noor Al Waed does not store, share, sell, or distribute your credit/debit card details or personal information to any third parties. All payment data entered on our website is securely transmitted to our trusted payment processor.
Cancellation
- If a technician arrives at the scheduled location and the service is canceled without prior notice, or if access to the premises is not possible, a visit fee of AED 100 plus VAT may be applied.
- For cancellations without rescheduling, additional charges may include the cost of any materials already purchased or used for the service.